Refund policy

Cancellation, Return, and Refund Policy

Because all items at Tuff Kreayetions are custom-made and produced to order, all sales are final. We do not accept returns or exchanges.

Please review your order details carefully (including sizing, spelling, design choices, and shipping address) before placing your order.

24-Hour Cancellation Window

We offer a 24-hour cancellation window from the exact time your order is placed. If you need to cancel or change your order, you must contact us at tuffkreayetions@gmail.com within 24 hours of purchase.

Once 24 hours have passed, production on your custom order begins, and the order can no longer be canceled, modified, or refunded.

Damages, Defects, and Order Issues

We take pride in our work and want you to love your custom order. Please inspect your package as soon as it arrives.

If your item arrives defective, damaged, or if you receive the incorrect item, please contact us immediately at tuffkreayetions@gmail.com with:

  1. Your order number.

  2. A brief description of the issue.

  3. Clear photos of the damaged/incorrect item and packaging.

We will evaluate the issue right away and, if verified, provide a replacement or issue a refund at no additional cost to you.

Returns & Exchanges

Because every item is custom-crafted specifically for you:

  • We do not accept returns or exchanges for ordering the wrong size, color, or style.

  • We do not accept returns or exchanges due to customer typos or incorrect details submitted during checkout.

  • Sale items, custom items, and gift cards are strictly non-returnable.

European Union Customers (Custom Goods Exception)

Under European Union consumer protection laws, the standard 14-day cooling-off period (right of withdrawal) does not apply to goods made to the consumer’s specifications or clearly personalized items. Because our products are custom made-to-order, EU orders remain subject to our strict 24-hour cancellation window and no-return policy, except in cases of verified defects or shipping damage.

Refunds (If Applicable)

Refunds are strictly limited to:

  1. Orders canceled within the approved 24-hour cancellation window.

  2. Approved claims for damaged, defective, or incorrect items.

If a refund is approved, it will be automatically issued back to your original payment method within 10 business days. Please note that your bank or credit card company may require additional processing time to post the refund to your account.

If more than 15 business days have passed since your refund was approved, please reach out to us at tuffkreayetions@gmail.com.